Shipping policy

Last Updated: September 28, 2026

At Titan Damascus, we are committed to delivering your order safely and reliably. We ship our handcrafted Damascus knives, swords, axes, and other forged products to customers in the United States, the United Kingdom, and selected international destinations.

Please review our shipping policy before placing your order.

1. Order Processing Time

Processing time: 3–5 business days (estimated).
Orders are processed Monday through Friday, excluding public holidays.
Handmade or made-to-order products may require additional preparation time.
Orders placed during weekends or holidays begin processing the next business day.
Processing times are separate from shipping and delivery times.

2. Shipping Destinations

We ship to the United States, the United Kingdom, and selected international destinations.

Availability depends on destination, product type, carrier restrictions, and import regulations.
If we cannot ship to your address, we will contact you regarding available options.
Please check your local laws and import regulations before ordering.

3. Estimated Delivery Times

Destination	Estimated Delivery
United States	7–15 business days
United Kingdom	7–15 business days
Canada	10–20 business days
Europe	10–20 business days
Australia & New Zealand	10–25 business days
Other international destinations	10–25 business days

These are estimates only. Delivery times begin after your order has been processed and dispatched.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.

Free shipping across the USA, UK & Europe on orders over $150.
Terms and eligibility are shown on our website or at checkout.

5. Order Tracking

Once dispatched, we will provide tracking information when available. Please allow time for the carrier to update tracking. If tracking has not updated for an extended period, contact us.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the customer's responsibility unless stated otherwise at checkout. Titan Damascus does not control customs processing times or decisions.

7. Shipping Restrictions & Product Eligibility

Certain products (swords, axes, knives) may be subject to shipping restrictions. We reserve the right to decline, cancel, or refund an order if the destination prohibits it, the carrier refuses, documentation cannot be completed, or we determine it cannot be fulfilled legally.

8. Delayed or Lost Shipments

Delays may occur due to customs, carrier disruptions, weather, incorrect delivery information, or peak periods. If your order has not arrived within the estimated window, contact us with your order number.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after dispatch.

10. Failed Delivery & Unclaimed Packages

If a package cannot be delivered or is returned, contact us to discuss options. Additional shipping charges may apply for reshipping.

11. Damaged Packages

If your order arrives damaged, contact us with your order number, clear photographs, and a brief description. Please retain the original packaging until the matter is reviewed.